If you have any issues...
Please inspect your order carefully upon arrival and let us know within 14 days if any significant damage occurred in transit. Please provide images of the damages and email us at waxkitchencandles@gmail.
We strive to make our customer candle experience smooth and delightful, from the moment you place your order until you unbox your Wax Kitchen Candle purchase. If it were possible to personally deliver each order to our customers we would do so. Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you. We do attempt to pack your product(s) with care to avoid minimal damage.
If you believe your package has been lost...
We are seeing an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door. Please allow 5 business days before contacting us, for a replacement to be sent.
If your order was shipped via USPS…..
In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.
How can we personally assist with delayed shipments?
We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.
If you are concerned that your package may be lost, please email us directly to troubleshoot. We will do our best to try to help you.
DOMESTIC SHIPPING
USPS 2-3 Priority Shipping: Usually 1-3 business days after an order is placed (currently suspended)
Orders that qualify for free ground shipping will be shipped via UPS Ground.
If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks.
Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages.
You should receive a shipping notification with tracking information once your order leaves our fulfillment center.
INTERNATIONAL SHIPPING
International Shipping is currently not available. We are working on our International shipping program to be up and running soon!
